Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Electrical Supplies Co., Ltd. provides a clear ordering process for international B2B customers purchasing electrical supply products. Product specifications, commercial terms, production arrangements, packaging, and delivery details are reviewed for each order to ensure that both parties have a consistent understanding before production begins.

1. Inquiry and Product Selection

Please send us your inquiry with as much product information as possible. Clear requirements allow our team to review your request efficiently and prepare an appropriate proposal.

If the exact product specification has not yet been finalized, please describe your application and purchasing requirements. China Loong Electrical Supplies Co., Ltd. will review the available information and discuss suitable options with you.

2. Customization and Quotation

Customization availability depends on the product requirements, requested quantity, technical feasibility, and packaging needs. Additional confirmation may be required for customized specifications, branding, labels, documentation, or packaging.

Our quotation may include the product description, unit price, estimated production schedule, packaging method, trade terms, quotation validity, and other relevant conditions. Prices are determined according to the confirmed specifications, quantity, materials, customization requirements, packaging, and delivery terms.

Sample costs, tooling costs, design-related charges, testing requirements, and freight expenses, when applicable, will be discussed separately and stated in the quotation or order documents.

3. Sample and Specification Approval

Samples may be arranged when product evaluation or specification verification is necessary. Sample availability, preparation time, cost, and delivery method are subject to confirmation based on the requested product.

For customized orders, we may request approval of drawings, technical parameters, artwork, labels, packaging layouts, or samples before mass production. Customers should review all submitted materials carefully and provide written approval or revision instructions.

4. Order Confirmation

An order is considered ready for processing after the commercial and technical details have been agreed upon. The final confirmation should cover the product specification, quantity, price, customization details, packaging, delivery terms, payment arrangement, and relevant documents.

China Loong Electrical Supplies Co., Ltd. may issue a quotation, proforma invoice, sales contract, or other order confirmation document. Customers should verify all information before confirming the order. Any requested changes after confirmation may affect pricing, production arrangements, or the estimated delivery schedule.

5. Payment Terms

Available payment methods and payment schedules are confirmed according to the order value, product requirements, customization level, transaction history, and agreed commercial terms. The applicable payment instructions will be stated in the quotation, proforma invoice, or sales contract.

Customers should make payments only to the bank account or payment channel officially confirmed by China Loong Electrical Supplies Co., Ltd. Bank charges and transaction fees are handled according to the agreed terms. Production and shipment arrangements may depend on the receipt and verification of the required payment.

6. Production and Order Communication

Production is arranged according to the approved specifications and confirmed order details. The estimated schedule depends on product requirements, order quantity, material availability, customization, packaging, and the production plan at the time of confirmation.

Our team will communicate with the customer if clarification is needed during order processing. When appropriate, production updates, photographs, samples, or documents may be provided for review. Customer responses and approvals should be supplied promptly to avoid unnecessary delays.

7. Quality Check

Products are checked against the confirmed order requirements before shipment. The inspection scope may include specifications, quantity, appearance, markings, packaging, and other agreed criteria, depending on the product and order details.

If the customer requires specific inspection procedures, reports, third-party inspection, or additional testing, these requirements should be submitted before order confirmation. Any related feasibility, schedule, and cost will be reviewed separately.

8. Packing and Delivery

Packaging is arranged according to the product characteristics, transportation requirements, and confirmed order terms. Customized cartons, labels, barcodes, manuals, palletization, or other packaging requests must be provided and approved before production or packing begins.

Shipment can be arranged by courier, air freight, sea freight, rail, or another agreed method, depending on the order size, destination, urgency, and customer preference. Freight charges, insurance, customs documentation, and delivery responsibilities are determined by the agreed trade terms.

Estimated dispatch and transit times are provided for reference and may be affected by production requirements, carrier schedules, customs procedures, destination conditions, or other circumstances outside the seller’s direct control. Shipping documents and tracking information will be provided when available.

9. Order Changes and Cancellations

Requests to change product specifications, quantities, packaging, shipping instructions, or other order details should be submitted in writing as early as possible. Changes are subject to review and may result in revised pricing, additional charges, or schedule adjustments.

Cancellation terms depend on the order status and whether materials, customized components, packaging, or production work have already been arranged. Any recoverable costs and applicable conditions will be discussed based on the specific order.

10. Receiving and After-Sales Support

Customers should inspect the shipment promptly after receipt and verify the quantity, packaging condition, and products against the confirmed order documents. If any issue is identified, please contact China Loong Electrical Supplies Co., Ltd. within a reasonable period and provide the order number, product details, photographs, videos, and a clear description of the issue.

Our team will review the information and communicate an appropriate solution based on the confirmed specifications, inspection findings, shipping conditions, and order terms. Customers should retain the affected products and original packaging until the review is complete unless otherwise agreed.

11. Documents and Ongoing Cooperation

Commercial and shipping documents are prepared according to the confirmed order and destination requirements. Customers should inform us in advance of any specific documentation, labeling, customs, or import requirements so that feasibility can be reviewed before shipment.

For repeat orders, please reference the previous order number and clearly identify any changes. China Loong Electrical Supplies Co., Ltd. welcomes ongoing communication regarding future demand, product requirements, packaging updates, and delivery planning to support efficient long-term B2B cooperation.

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